Terms and Conditions
1.1 Entrepreneur: the natural or legal person that offers products and / or services to consumers at a distance;
1.2 Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
1.3 Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more techniques for distance communication are used. ;
1.4 Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same room at the same time;
1.5 Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
1.6 Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
1.7 Day: calendar day;
1.8 Transaction Duration: a distance contract relating to a range of products and / or services, the supply and / or purchase obligation of which is spread over time;
1.9 Durable data carrier: any means that enables the consumer or trader to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.
Trade name: Het Cosmeticahuis
Location & visit address
4.3 Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
• the price including taxes;
• the possible costs of delivery;
• the manner in which the agreement will be concluded and which actions are necessary for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery or execution of the agreement;
• the period for accepting the offer, or the period for adhering to the price;
• the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
• if the agreement is archived after the conclusion, how it can be consulted for the consumer;
• the manner in which the consumer can get informed of the actions he does not wish to take before concluding the contract, as well as the way in which he can rectify these before the contract is concluded;
• the languages in which, in addition to Dutch, the contract can be concluded;
• the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
• the minimum duration of the distance contract in the event of an agreement that extends to the continuous or periodic delivery of products or services.
5.2 If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
5.3 If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
5.4 The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5.5 With the product or service the entrepreneur will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the business location of the trader where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing service after purchase and guarantees;
d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
5.6 If the entrepreneur has committed himself to delivering a series of products or services, the provision in the previous paragraph applies only to the first delivery.
|Article 6. Right of withdrawal upon delivery of products|
6.1 When purchasing products, the consumer has the option to terminate the contract without giving any reason within 30 days. This period starts on the day after receipt of the product by or on behalf of the consumer.
|Article 7. Right of withdrawal upon delivery of services|
7.1 Upon delivery of services, the consumer has the option to dissolve the agreement without giving any reason within 14 days, starting on the day of entering into the agreement.
8.2 If the consumer has paid an amount, the entrepreneur this amount as soon as possible, but no later than 30 days after the return or cancellation, refund.
9.2 Exclusion of the right of withdrawal is only possible for products:
(a) which have been created by the trader in accordance with the consumer's specifications;
b) that are clearly personal in nature;
c) which by their nature can not be returned;
d) that can spoil or age quickly;
e) the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal.
9.3 Exclusion of the right of withdrawal is only possible for services:
a) on accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;
b) the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
c) concerning betting and lotteries.
10.3 Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
10.4 Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
a) they are the result of legal regulations or provisions; or
b) the consumer has the authority to terminate the contract by the day on which the price increase takes effect.
10.5 The prices mentioned in the offer of products or services include VAT.
12.3 With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification no later than one month after placing the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation.
12.4 In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.
12.5 If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.
12.6 The cosmetics house uses the services of DHL at the applicable shipping rates as stated in the webshop.