CREATE AN ACCOUNT
You can always change your personal details, such as your name, e-mail address, delivery and billing address and payment details. To change your details, click on log in to your account, with account details you can change your details
I get the message invalid username or password
Check that there are no typing errors in your e-mail address or password. Are you sure that these are good? Please contact us via contact
I forgot my password
If you have forgotten your password, click on password forgotten. You can then enter your e-mail address. Within a few minutes you will receive an e-mail with your password.
I have forgotten my e-mail address
Have you forgotten the e-mail address of your account? Then contact our contact
We are happy to give you some tips for a secure password.
PLACE AN ORDER
After we have received your order, you will receive an order confirmation via e-mail. Have you not received an e-mail? Check that the confirmation did not end up in the junk e-mail or spam folder. If this is not the case, please contact us directly.
If you have opted for Prepayment, you will receive a confirmation of receipt of your payment by e-mail after 1-3 business days.
As soon as hetcosmeticahuis.nl sends your order, you will receive a shipping confirmation with track & trace code. With this you can easily follow your order via the website of DHL. With the exception of products that are not sent by parcel post.
For an order with an iDEAL payment there are no additional costs, so you only pay for the delivery costs of your order.
TRANSFER BY BANK
For an order with a "Bank Transfer" there are no additional costs, so you only pay for the delivery costs of your order.
Consider iDEAL, a free payment method where you also pay via your trusted internet banking software. At iDEAL hetcosmeticahuis.nl knows directly whether the payment has been approved. Your order will then be dealt with immediately, so you will have the products ordered earlier.
To make a payment you need to open a paypal account at https://www.paypal.nl . then log in and you will see a form in which you can enter the amount and the e-mail address of the recipient. The recipient will then receive an e-mail with the message that the amount booked by you has been credited to his or her Paypal account, plus the transaction number. You yourself will receive a confirmation of the transfer and also the same transaction number in your e-mail.
A bank account is linked to a PayPal account. You can deposit money from your own bank or giro into your Paypal account, or you can transfer money from your PayPal account to your own bank or giro account.
If desired, you can also link a credit card to your PayPal account, so that you can also transfer amounts via this method.
For paypal payments, the cosmetics house charges you a maximum of 2.35 euro payment costs, due to the costs Paypal charges for this method of payment. The costs are added to your order after you have chosen 'Paypal' when completing your order. For orders over 100 euros we do not charge extra for this payment method
Make online payments with Mister Cash
Since 2006 it is possible to make payments via the Internet with Mister Cash. Since there are many transactions via the internet these days, this is of course very useful. If you want to pay something that you have ordered via the internet and you want to pay with Mister Cash, this can be compared to a payment by credit card. All you need is the number of the card and the expiration date. You payment is processed by the payment system of the relevant authority and it takes you to the payment screen of your own bank where you have to enter the remaining data.
As a Belgian customer, you can also make trusted purchases in our webshop.
For an order with a Mister Cash payment there are no additional costs, so you only pay for the delivery costs of your order.
For an order with a Sofort Banking payment there are no additional costs, so you only pay for the delivery costs of your order.
Klarna - Postpay (Netherlands)
Klarna - Postpay (Netherlands) Klarna carries out the full postpay payment process for www.hetcosmeticahuis.nl. This means that you will receive a digital invoice from Klarna via e-mail to pay for the purchased product (s). How does it work:
For payments by invoice afterpay, the cosmetics house will charge you € 1.95
Google Pay - Apple Pay
Paying with this payment method has the advantage that you can make your payment quickly and easily. To use this method you need to place a debit card in your wallet once. You will be asked for the following information
After entering this information, you can now complete the payment process with 1 simple button and your order will be sent by default to the address that you have indicated in your wallet. It couldn't be more convenient!
For this payment method, 0.35€ will be charged per order