Report a return

Still not satisfied with your product? Or is it broken? That is annoying and we would like to do something about it!

This is what you can expect from us:

 

  • Return your product for free.
  • 14 days reflection period, after receiving your product.
  • Exchange product? Upon receipt, we ship your new product the same day.
  • Money Back? The amount will be refunded within 3 days after receipt
  • Easily report your return via our return portal

 

This is what we don't do:


We will not take a product that is no longer in its original state, for example:

  • The box around the product is no longer present
  • The seal of the product has been broken
  • The product has not been purchased from us

 

PLEASE NOTE: due to a transition from our warehouse, it may be that the registration of your return cannot be handled properly in our return portal, in this case you can use the return label attached with the order on the return package and stick it on and drop off at a Post NL location in your area.

 

report your return